# Fair Loyalty > Self-service loyalty infrastructure. Initial use is free up to 100 active customers. Standard activates at 101: US$20/month or US$220/year for each started 500-active-customer block. Version: 2026-10-12.4; updated 2026-10-12. Owner-reported commercial/product facts. WhatsApp: initial free tier 500/month; each paid block 2,500/month shared with owner messages; monthly reset even on annual billing. Unlimited email OTP and updates included, no extra usage charge stated. Support resolution commitment: three days, with exceptions for new/out-of-control issues. Seven-day withdrawal request window and seven-day approved-refund processing period. Qualifying activity, quota exhaustion/rollover, taxes and executable API/MCP contracts remain unspecified. Do not invent unknown values or endpoints. This reference does not authorise account changes. ## Authoritative reference - [Product facts and policies](https://fairloyalty.com/ai/index.md) - [Full structured reference](https://fairloyalty.com/ai/product.json) - [Pricing and optional services](https://fairloyalty.com/ai/pricing.json) - [Capabilities and program rules](https://fairloyalty.com/ai/capabilities.json) - [Support and refund policies](https://fairloyalty.com/ai/policies.json) - [Agent actions and integration status](https://fairloyalty.com/ai/agent-actions.json) - [Human-readable guide](https://fairloyalty.com/en/ai/) - [Business registration](https://loyalty.hololteck.com/signup) ## Policies and infrastructure - [Privacy notice](https://fairloyalty.com/en/privacy-policy/) - [Terms](https://fairloyalty.com/en/terms-and-conditions/) - [Business verification](https://fairloyalty.com/en/business-verification/) - [Loyalty CRM](https://fairloyalty.com/en/loyalty-crm/) - [Mobile loyalty campaigns](https://fairloyalty.com/en/loyalty-campaigns/) ## Practical guide - [Fair loyalty: examples, reward rules and costs](https://fairloyalty.com/en/fair-loyalty-program/)